Find answers to common questions about shopping with Eliase Beauty.
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 3-7 business days. Express shipping options are available at checkout for faster delivery.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping times vary by destination, typically 7-14 business days.
How can I track my order?
Once your order ships, you will receive an email with tracking information. You can also track your order by logging into your account.
Can I change or cancel my order?
Please contact us immediately. We process orders quickly, so changes may not be possible once dispatched.
Products
Are your products authentic?
Absolutely. Eliase Beauty only sells 100% authentic products sourced directly from authorized distributors and brands.
How should I store my skincare products?
Store products in a cool, dry place away from direct sunlight. Some products with active ingredients may benefit from refrigeration.
What is the shelf life of your products?
All products are shipped well within their expiration dates. Once opened, most skincare products should be used within 6-12 months.
Returns & Refunds
What is your return policy?
We accept returns of unopened, unused products within 30 days of delivery. Please see our full Refund Policy for details.
How do I initiate a return?
Contact our customer support team with your order number and reason for return.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return.
Account & Payment
Do I need an account to place an order?
No, you can checkout as a guest. Creating an account allows you to track orders and access exclusive offers.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment gateways.